Refund policy

At Thermal Cove, we are committed to helping you create your ideal at-home wellness space. Because our products are large, specialized items that ship directly from our manufacturing partners, our return and refund policies vary by product and supplier. Please review the following policy carefully before placing your order.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund, provided the order has not yet been processed or shipped.

Once an order has entered production, fulfillment, or transit, cancellation requests may be subject to supplier fees, including freight charges and restocking fees.

To request a cancellation, please contact us as soon as possible at hello@thermalcove.com.

Returns

Due to the size and nature of our products, return eligibility and conditions may vary by manufacturer. Any supplier-specific return terms will be communicated on the applicable product page or at the time of purchase.

To be eligible for a return:

  • The product must be unused, unassembled, and in its original packaging.
  • The return request must be submitted within the return window specified for the product.
  • The product must not be a custom, made-to-order, or special-order item.
  • The customer must obtain written authorization from Thermal Cove before arranging any return shipment.

Unauthorized returns may be refused by the manufacturer.

Restocking Fees & Return Shipping

Approved returns may be subject to:

  • Supplier restocking fees.

  • Return freight and transportation charges.

  • Any costs incurred due to refused deliveries or unsuccessful delivery attempts.

These fees vary by supplier and product and will be communicated before the return is finalized.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, or with missing components, you must notify Thermal Cove within 48 hours of delivery by emailing hello@thermalcove.com and including:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Any visible damage to the shipping materials.

We will work directly with the manufacturer to coordinate replacement parts, repairs, or, where appropriate, a replacement product.

Failure to report shipping damage within 48 hours may affect our ability to process a claim with the carrier or supplier.

Refused Deliveries

Refusing delivery of an order does not automatically qualify the order for a refund.

Orders that are refused after shipment may incur return shipping costs, restocking fees, and other charges imposed by the supplier. These amounts will be deducted from any approved refund.

Non-Returnable Items

Unless otherwise stated, the following items are final sale and cannot be returned:

  • Custom or special-order products.
  • Products that have been assembled, installed, or used.
  • Products with damage caused by improper installation, misuse, or neglect.
  • Clearance or final-sale items.

Refund Processing

Once a returned item has been received and inspected by the supplier, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping fees, white-glove delivery charges, assembly services, and installation fees are non-refundable unless otherwise required by law.

Warranty Claims

Manufacturer warranties are separate from this return policy.

Warranty coverage, including the warranty period and eligible repairs or replacements, varies by product and supplier. Please refer to the warranty information provided on the product page or contact us with any questions.

Questions

If you have any questions regarding returns, cancellations, or warranties, please contact our team before placing your order. We are here to support you from your first inquiry through the delivery and setup of your wellness space.