At Thermal Cove, we do more than simply sell infrared saunas — we guide you through the entire ownership experience from purchase to setup and beyond.

Our team provides personalized 1:1 customer support throughout every stage of the process, helping ensure your experience feels simple, informed, and stress-free.

When you order through Thermal Cove, we help coordinate:

• Order processing and supplier communication
• Delivery scheduling and updates
• In-home delivery and assembly coordination (where available)
• Setup guidance and post-purchase support
• Warranty registration assistance

We act as your dedicated point of contact throughout the process so you always know what to expect and never have to manage multiple vendors or suppliers on your own.

Whether you’re purchasing your first home infrared sauna or upgrading your wellness space, our goal is to make the experience as smooth and seamless as possible.

How long does infrared sauna delivery take in Canada?

Most infrared sauna orders are delivered within 5–10 business days depending on your location, inventory availability, and delivery scheduling.

When will I be contacted about delivery?

Within 1–3 business days after your order is processed, the delivery team will contact you directly to coordinate a delivery date and time that works for you.

Is shipping included with your infrared saunas?

Yes — complimentary curbside delivery is included with all infrared sauna orders across Canada. No hidden shipping fees.

What does curbside sauna delivery include?

Curbside delivery means your infrared sauna will be delivered to the entrance of your home, driveway, or building loading area. The location is decided by the delivery personnel. Because sauna crates are large and heavy, we recommend having at least two adults available to help move the sauna into your space after delivery.

Do you offer in-home infrared sauna delivery and assembly in Ontario?

Yes — customers in eligible GTA and Southern Ontario postal codes can add in-home delivery and professional infrared sauna assembly for a flat fee of $499 + tax. This service is invoiced separately after purchase. Contact our team to confirm availability for your location.

How easy is it to assemble an infrared sauna at home?

Most customers assemble their infrared sauna in 30–60 minutes with two people. The modular panel design and clasp system makes setup straightforward, and no specialized tools are required.

Do infrared saunas plug into a standard outlet?

Yes - the saunas that we offer plug into standard residential outlets.

Can I put an infrared sauna in a condo or apartment?

Yes — our infrared saunas are designed for a variety of indoor spaces, including homes, basements, home gyms, condos, and apartments.

How much space do I need for a home infrared sauna?

Space requirements vary by model. We recommend allowing enough clearance for ventilation, comfortable entry, and proper installation. Dimensions for each infrared sauna are listed on the corresponding product page.

How does the infrared sauna ordering process work?

Once you place your order, we coordinate directly with our supplier to prepare and ship your sauna. Our team supports you throughout the entire process — from order confirmation and delivery scheduling to setup guidance and warranty registration — ensuring a smooth experience from purchase to installation.

What happens after I order my sauna?

1. You receive your order confirmation
2. The delivery team contacts you within 1–3 business days to schedule your preferred delivery date
3. Your infrared sauna arrives within approximately 5–10 business days
4. Our team remains available for setup guidance, delivery support, and warranty registration assistance throughout the process

What type of wood are your infrared saunas made from?

Our saunas are made from premium Canadian birchwood, chosen for its durability, smooth finish, and clean modern appearance. Birchwood performs exceptionally well in sauna environments and is designed to provide a comfortable, long-lasting wellness experience for everyday home use.

Are your infrared saunas made with FSC-certified wood?

Yes — our saunas use FSC-certified wood sourced from responsibly managed forests. FSC (Forest Stewardship Council) certification helps ensure the wood is harvested using environmentally and socially responsible forestry practices.

This reflects our commitment to quality craftsmanship, responsible sourcing, and long-term sustainability.

How do you clean and maintain an infrared sauna?

For regular infrared sauna maintenance, simply wipe down benches, backrests, handles, and high-contact surfaces with a soft cloth and a gentle natural cleaner or diluted vinegar solution. Avoid harsh chemical cleaners, bleach, or excessive water inside the sauna.

After each session, we recommend leaving the sauna door open briefly to allow the interior to air out fully.

What is the best way to protect and maintain sauna wood?

We recommend sitting on a thick towel during sauna sessions to help absorb sweat and minimize cleaning needs over time. This helps protect the wood and keeps your infrared sauna feeling fresh between deep cleans.

Many customers also choose to:

• Wipe down benches after use
• Keep the sauna dry between sessions
• Avoid wearing lotions or oils inside the sauna
• Vacuum occasionally to remove dust or debris

With simple regular care, your sauna can remain in excellent condition for years.

Are your infrared saunas low EMF and safe for home use?

Yes — the Tremblant infrared saunas feature low EMF heating technology and are built using premium Canadian birchwood and FSC-certified materials. These sauna models are cETL listed and evaluated to Canadian safety standards, providing peace of mind for residential indoor use.

What should I do if my sauna arrives damaged during delivery?

We’re here to help. If your infrared sauna arrives damaged, please document the issue with photos and contact us as soon as possible.

You can also submit a support request directly through the supplier support portal:

Canadian Spa Company Support Portal

Our team will work quickly with the supplier to help resolve the issue.

What is your infrared sauna return policy?

Returns may be accepted subject to:

• A 25% restocking fee
• Return shipping arranged and paid for by the customer

Can I cancel my infrared sauna order?

If your order has not yet been processed or shipped, we may be able to cancel it free of charge. Please contact us as soon as possible after placing your order.

Do your infrared saunas come with a manufacturer warranty?

Yes — all infrared saunas include a 1-year manufacturer warranty covering eligible parts and manufacturing defects.

How do I register my infrared sauna warranty?

To activate your warranty, please complete the manufacturer’s warranty registration form within 30 days of delivery:

Canadian Spa Company Warranty Registration